Search phrase navigation arrives in the UK

Mobile communications firm Orange launched an ad campaign in the UK this month.

The ad campaign (TV, outdoor and print) focuses on the theme of “I am”, as in I am who I am because of everyone. You can see the ads I am talking about on this description of the campaign, here.

There are billboards all over the UK advertising Orange and urging people to “search online for “I am” “, instead of asking them to visit Orange’s website at Orange.com.(In fact the website is not mentioned at all).

This form of navigation is fairly new. I call it ’search phrase navigation’. It has important implications for the use of domain names in marketing, which I touch on later in this article. Now, I have covered this topic on this blog in May this year and at the time speculated about the threat this form of marketing held for domain names. In that article -’Keywords are back and this time its serious‘ - I wrote about a few Japanese firms that were using this form of search phrase navigation, however, this is the first time I have seen it in the UK.

The way it works is that a company chooses a phrase, not necessarily one that that relates directly to their business, and builds a marketing campaign around the phrase. The company website is then optimized so that it ranks well in search engines for that phrase. Customers are urged to enter the phrase in the search box of their favourite search engine, instead of the URL of the company website. If all goes well a search using this phrase will then bring up a list of websites with the company site at the top.

With this form of navigation you don’t need a memorable or category killing domain name. (You only need a memorable phrase.) In the case of Orange your search takes you to a very ordinary sounding – www.i-am-everyone.co.uk.

The lack of reasonably priced generic domain names is encouraging companies to look for other ways of getting their message out there. While generic domains rule the address bar they don’t necessarily rule when it comes to searching.

Having said all this, generic domain name holders do not need to give up, quite yet. I understand that, at the time of writing, if you type in the phrase “I am” into Google, Orange does not appear in the first page of Google’s natural search results - yet!

Keywords are back but this time its serious!

Lets imagine, for a moment, that you are a bricks and mortar retailer selling classic car spare parts in London, England and you want to set up a website. The chances of you finding even a remotely generic domain name at a reasonable price is negligible. So you decide to go with something like DavesCarSpareParts.com. Its not a great domain, but it is descriptive.

Once your site is up and running you look at how to market your website. The name you have chosen is the best you could find, and you may even be able to rank well when people type in ‘Daves Car Spare Parts’ into the Google search box, but few people type this in, anyway. What is worse its hard to say over the telephone and its not that easy to remember.

So if you cannot get a reasonably generic domain for your business, what can you do?

The problem is one that many, many businesses face and there is a trend developing that may have serious implications for domain names and domaining.

According to trend monitoring website  The Trendwatch, the solution Japanese businesses in this situation are starting to adopt is interesting, to say the least.  There is an emerging trend for Japanese businesses to optimize their sites for specific keywords and promoting the keywords people should use to search for their business in advertising, as well as the site URL:-

It turns out that search boxes seem to be the latest thing in advertising all over the little island, and have been for the past few months. Not only do they list the URL, but they also place a search box in the ad, with the keywords already placed.

So the business in our example just needs to pick some memorable keywords and encourage people to search on these words such as ‘car spares’, ‘a1 parts’ or even ‘Daves spares’.

I think that trends like this pose a significant threat to the value of generic domains. If its going to cost me $2,600,000 for a domain like Pizza.com but I can rank no 1 in Google for ‘love pizza’ at a fraction of that price annually, then I am going to at least consider the cheaper option. Furthermore, for many businesses this might be their only option. Keywords are back but this time its serious.

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